The first thing you need to do is to have a single computer that will act as the host for your company file. See this article to continue this process: Set up and install a multi-user network for QuickBooks Desktop. Scroll down and look for Step 2: Set folder permissions. You can keep this article for future reference: Fix QuickBooks Desktop install errors.
In case you encounter issues with QBDT installations, you can view this page for troubleshooting steps and resolve it. Direct other questions you have in the comments below, in case you have other concerns.
I'll get back to you as soon as I can. There is not way to contact support. You have to cancel your current subscription and purchase a new one.
Hello BH2 , happy to have you here in the Community! To have less seats, you would need to purchase another license with fewer users. This is best accomplished by contacting support. Here's an article that also gives you links on how to start a chat if you prefer: Contact QuickBooks Desktop support. The agent will be able to assist you with both the cancellation and purchase of the license. If you have any more questions or need anything clarified, please reach out through this post.
We're happy to help you. QuickBooks Support Get started Topics. Enter a search word. Turn off suggestions. Enter a user name or rank.
Depending on the number of user licenses you have, QuickBooks Desktop Premier allows up to 5 users and Pro allows up to 3 users to work in a company file at the same time.
If you need more than 5 users, QuickBooks Desktop Enterprise Solutions allows up to 30 users working on a company file at the same time.
To see if Enterprise is right for you, along with any active promotions, contact our sales team at If you're installing QuickBooks on a computer that doesn't have internet access, you can manually update your new license information by selecting Help then Manage My License and Buy Additional User Licenses. Use the phone option to enter the same validation code you received when you purchased your additional license.
Need to make changes or updates to your accounts or subscriptions? Visit the Account Management Page. New to Quickbooks or using a new product? Advanced Reporting is available with all Enterprise subscriptions. Eligibility criteria may apply to certain products.
When customers no longer have an active, paid subscription, they will not be eligible to receive benefits. Support hours exclude occasional downtime due to system and server maintenance, company events, observed U. Intuit reserves the right to change these hours without notice. Terms, conditions, pricing, service, support options, and support team members are subject to change without notice.
Requires an internet connection. Enterprise Diamond is sold in increments of , 20, 30, and 40 users. Enterprise Diamond is compatible with, but does not include hosting.
Hosting sold separately. Enterprise Diamond is a subscription and is only available on a monthly payment plan with no annual commitment. Each month, your account will be automatically charged the agreed-upon price unless and until you cancel. Cancel at any time by calling Intuit at , prior to your monthly renewal date. When you cancel, you will have access to Enterprise Diamond for the remainder of the month for which you have already paid. The following month, you will no longer have access to the product or any of its connected services.
We will authorize your card to ensure prompt order processing, resulting in a temporary hold on your account. Pro and Premier customers may download data from participating banks until May Online services vary by participating financial institutions or other parties and may be subject to application approval, additional terms, conditions, and fees. A purchased QuickBooks license allows for more than one company file, but does not support different company files to be opened simultaneously.
Only one company file may be open and managed at a time. Notwithstanding b above, you may replace a specific user if such user leaves and must be replaced with a new employee.
The maximum number of simultaneous users users accessing the file at the same time for QuickBooks Pro is three users and Premier Edition is five users. All users must be networked and must each have their own QuickBooks license.
Requires QuickBooks Payments; subject to application approval. See www. Additional terms, conditions and fees apply. Sold separately. Each application is subject to additional terms, conditions and fees. Online versus traditional or manual payment alternative. Required Internet access sold separately.
Terms, conditions, pricing, features, service and support are subject to change without notice. How does my Desktop Pro Plus subscription work? Installation is easy, and you get notified when there are new features to access.
Your subscription will auto-renew with the credit card on file so there is no service interruption. If you purchased Desktop Pro Plus via retail, make sure to add your credit card on file for uninterrupted service. This is not a cloud-based product. Your data is accessible even after the subscription ends. What happens if I cancel my subscription? Will I still be able to use my downloaded software? If your subscription expires and is reactivated, you will be able to reopen your data files.
We recommend exporting any relevant information or reports prior to subscription cancellation. Transitioning from the Desktop Pro product to Pro Plus is easy and can be done in minutes.
Desktop Pro and Premier each track up to 14, customers, vendors, and items, while Enterprise tracks up to 1 million customers, vendors and items. QuickBooks Enterprise also scales up to 40 users with varying roles and permissions.
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