Use the following methods to identify any Windows Installer issues that may be causing problems when you install, uninstall, or update programs. If the MSI engine is working, you should not receive any error messages. If you receive an error message, enter the error message text into a search engine such as Bing or Google to locate troubleshooting information about the issue. Click Start , type services.
Right-click Windows Installer , and then click Properties. If the Startup type box is set to Disabled , change it to Manual. Right-click the Windows Installer service, and then click Start. The service should start without errors.
Click Start , type cmd in the Search box or click Run then type services. If the MSI engine is working, you should not receive any error messages, and a separate dialog box should open. This shows the MSI version.
If the installer is not version 4. Click Start , click Run , type cmd, and then click Command Prompt. There are several methods that can be used to install, to uninstall, or to update a program. Additionally, the method or methods that are used may not have started or completed successfully.
In this situation, try some other method to install, or to update the program. The following are common methods that are used to install software:.
Browse to the CD, DVD, removable media, or other location where the programs installation files are stored, and then double-click the Setup program. The setup file is typically one of the following:. To resolve this issue, follow these methods:. Or, use a soft, lint-free cotton cloth to gently wipe the silver side of the disc.
Do not use paper cloth, as this can scratch the plastic or leave streaks. When you clean the disc, wipe from the center of the disc outward. Do not use a circular motion. If the problem continues to occur, clean the disc by using a damp cloth or a commercial CD or DVD disc-cleaning solution.
Dry the disc thoroughly before you insert it into the drive. Method 2: Copy the installation files to your computer or to other removable mediaWhen you do this, note the location, and then run the installer from that location. The installation file is typically named Autorun. If you're not sure, check the Readme file in the folder for instructions about how to run the installation process. If an executable file.
Note If multiple CDs or DVDs are required, we recommend that you copy all the disks to the same folder, in reverse order higher disk numbers first. Be prepared to approve the overwriting of existing files if you are prompted, and then install from that location. Check the software manufacturer's website for a more recent version of the software package.
Download and install the new version. If you already have the latest version, download the program from the manufacturer's website, and then run the installation. Method 1: Copy the installation files to your computerCopy the installation files to a local hard disk on your computer or to other removable media. Note the location, and then run the installation from that location.
If you're not sure, check the Readme file in the folder for instructions about how to run the installation. If you are installing a program from the Internet, redownload the file select Save instead of Run in the download dialog box , save the file to a folder on a local hard disk on your computer or to other removable media. Then, run the installation from that location.
If your installation files are on a network for example, a commercial or corporate environment , copy all the files to a folder on a local hard disk on your computer, and then run the installation from that location. Method 2: Obtain a fresh version of the installation packageIf some time has elapsed between when you downloaded the package and when you tried to install it, do the following:.
If you already have the latest version, download the program again, and then run the installation. Programs that are currently running on your computer are interfering with the installation process. Disable programs that might be interfering with the installation process.
To do this, follow these steps:. Click Start , type msconfig in the Search box, and then click msconfig. If you are prompted for an administrator password or confirmation, type the password, or provide confirmation. On the General tab, click Selective startup , and then clear the Load startup items check box. Click Services , click Hide all Microsoft services , and then click Disable all.
Yes No. Sorry this didn't help. Thanks for your feedback. Refer to these steps to take ownership of the Temp Folder:. Attempt method 4 once again and check if the issue is resolved. Your query is important to us. Are you unable to take ownership of the Temp folder? I request you to try to install the program in Clean Boot. To help troubleshoot error messages and other issues, you can start Windows by using a minimal set of drivers and startup programs.
This kind of startup is known as a "clean boot. Here is the link for your reference to perform clean boot. Note : Please go through the section: How to reset the computer to start as usual after troubleshooting with clean boot of the KB article to boot the computer in normal startup after fixing the issue. Please let us know the status of the issue. Clean Boot is performed to see if there are any application s conflicting with the installation.
Since, the. MSI packages install successfully in Clean Boot, it means that there is an application s which is preventing the installation. I would like you to refer to the section: How to determine what is causing the problem by performing a Clean Boot , in the following link. This kind of startup is known as a " clean boot. Note: Please go through the section: How to reset the computer to start as usual after troubleshooting with Clean Boot of the KB article to boot the computer in normal startup after fixing the issue.
Performing this step will let us know which application s is responsible for causing this issue. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. Previous Next. It only takes a minute to sign up. Connect and share knowledge within a single location that is structured and easy to search.
A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. There's actually bit and bit versions of the MSI file, and both of them fail with the same error. Re-installing Windows Installer doesn't seem to be an option, as it appears Microsoft does not offer a Windows Installer 5. Create a verbose log file for the installation and flush each line to the log this means msiexec. Also see this answer on stackoverflow. Sign up to join this community.
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